Menu

How do I login?

You can log in using your League member credentials.

• Visit: https://www.learning.leaguewi.org
• Click: “Login” at the top left.
• If you’ve forgotten your password, click “Forgot Password?” to reset it via email.

How do I request a password reset?

Click "Forgot Password" on the login screen to reset it via email.

I requested a password reset.  How do I reset my password?

Check the inbox of the email associated with your League member account.  If you made the request, follow the link to enter a new password.  Once the password has been reset, click "Learning Lab" in the top-right of the website to go to the login screen.

I am not a League Member. Can I attend live web events or register for on-demand courses?

No, you must be a League Member as part of your Municipality or a League Business Partner to access our member exclusive content in the Learning Lab.

When will recordings be available and where can I watch them?

Recordings typically post within 48–72 hours of the live event. Access them from the course’s Content or Resources tab. You can rewatch anytime while your registration is active.

How do I earn my certificate or CE Credit?

Each course lists requirements (e.g., view all modules, pass a quiz, submit an evaluation). Once complete, click Claim Certificate on the course page to download or print your certificate.

I completed the course but can’t see my certificate—what should I do?

First confirm all modules are marked complete and the evaluation is submitted. Then refresh your browser or log out and back in. If the issue persists, contact learning@lwm-info.org with your name, course title, and date of completion.

Will my progress sync between devices?

Yes. Progress saves automatically. Log in with the same account on any device and you can pick up where you left off.

How do I register for an event or on-demand product?

1. While logged in, select the event or product you want to attend or complete.  Click "Register" to add the product you your Cart, or click "Complete Registration Now" for products that are free and no payment is required.
2. Click "Cart" in the blue menu bar and complete registration and payment for all products you selected.
3. Registered products can be accessed through your Dashboard.

How do I register a group for an event? 

 Group registration is available to company administrators and can be used for select events, including conferences and League Locally sessions. 

1.  Start the registration. From your profile page, select the group registration option. (Note: this option is only available to company administrators.) 
2.  Review your information. The form will automatically fill in your name, email, and organization details, and use this to apply the correct pricing tier for your municipality.
3.  Choose your event. Select which event you're registering your group for. Select your registration tier. 
4. Choose the tier that matches how many attendees you're registering.
5.  Select your attendees. You'll see a list of contacts associated with your organization — choose everyone you'd like to register. 
6.  Submit your registration. You'll see a confirmation message and be automatically taken to your cart. 
7.  Complete payment. From your cart, add the group registration item and proceed through checkout. Once submitted, you'll receive a confirmation email. If payment hasn't been completed yet, that email will include a reminder. 

Once your group's registration has been fully processed, you'll receive a follow-up email confirming completion, and each registrant will get their own individual confirmation email. 

Where do I find courses I've registered for?

Go to My Dashboard → My Courses. You’ll see all items that are upcoming, in progress, or completed.

How do I join a web event that I've registered for?

All registered products and web events can be found in your Dashboard. Go to the Dashboard, and select the title of the web event you want to join to navigate to the Product Page.

1. On the day and time of the live webinar, open Chrome, Firefox, Edge, or Safari on your computer. NOTE: Do not use Internet Explorer.  
2. Login to the League Learning Lab using the Username and Password you used to register for the event. NOTE: The system is case-sensitive, so the Username and Password must match exactly. 
3. Click on Dashboard. You will find all webinars that you are registered for.
4. From this list, click on the title of the webinar you would like to access. This will take you to the webinar page.
5. Click the Contents tab to view the session. Live webinars open approximately 15 minutes prior to the scheduled start time. If you do not see an option to join the webinar, try refreshing your page. When the early login period opens, you will be prompted to click a button that says "Enter Live Event In Progress." On-Demand events are available to view immediately. 

Alternatively, web event reminders are sent out via email 10 days, 1 day, and one hour prior to when the event is scheduled to start. You may Add to Calendar or Attend the Event from these event reminders.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, or the streaming stopped … what do I do?

• If you are not able to hear any audio through your computer speakers, first check to make sure your speakers are not muted or turned off.
• The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the Refresh button in your web browser.

I can’t see the slides ... what do I do?

Please ensure your computer meets hardware, software, and bandwidth requirements.

If you are on a network that uses a firewall or VPN, you can test your access in advance of events to ensure our software will not be blocked by these items using the site. To test your browser, do the following:

1. Step 1: Perform a browser test. If you see the video and hear music, that means you passed the test and can close that window. 
2. Step 2: Make sure your system and networks are up to date as follows:

What are the Minimum Browser Requirements?

Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/

Chrome, Firefox and Edge are continuously updated by their publishers.  For the best experience, use the most current version.
Current versions of Chrome
Current versions of Firefox
Current versions of Edge
Safari 14 or later

Are there Other Recommendations so I have the Best Experience Possible?

Yes! Check out these other recommendations we have so you have the best experience on the Learning Lab.

• Do not use Internet Explorer.
• Use a PC or Mac with an updated Internet browser that is Active X enabled. 
• Make sure you have pop-ups blockers disabled in your Internet browser settings. 
• Wifi is not recommended. WiFi signal strength can vary causing bandwidth to increase or decrease.  A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
• Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
• Check that audio (speakers) are not muted

Is there Someone I can Contact if I still Need Help?

Absolutely! We are here to support you. 

If you need additional assistance, please contact league@lwm-info.org